Unleashing Organizational Excellence: The Strategic Role of Quality Management System

Shahzad Masood

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Quality Management System

To pursue organizational excellence, strategically deploying a Quality Management System is one of the most important factors. A well-implemented QMS and a thoroughly selected one maintains high standards and fosters an innate habit of achieving excellence among its employees. 

This transformative power of a QMS elevates operational efficiency, enhances product or service and creates a loyal customer base. Read on to learn more about the system and the role it plays.

What is a Quality Management System?

What is a Quality Management System?

A Quality Management System is the process of keeping into account all functions and tasks that are supposed to be achieved for a desired level of excellence. 

To accomplish the desired results, a quality policy and implementing a quality planning system is a must. The stakeholders must work together as it is the only way to enhance processes, products and services.

ISO 9001:2015 Quality Management System has made organizations more susceptible to risk-oriented thinking, measures the inputs and outputs of processes and has a broad base of users. 

This quality management system software includes people involved in the supply chain, customers, shareholders and even the legislative bodies. The top management of an organization maintains a high standard of quality and allows the management to deal with internal as well as external questions.

Here are 4 main prerequisites of Quality Management System software:

  • The software must be customizable according to the workings of the organization. ISO 9001:2015 Quality Management System regularly updates compliance standards.
  • The software must integrate with the existing system of the organization effortlessly. ISO 9001:2015 Quality Management System
  • The software must remove some of the recurrent and redundant tasks to make the working of the staff easier. ISO 9001:2015 Quality Management System leverage automation and gets the entire team involved.
  • The software must reduce the risk of any human error stalling the process and create a system of continuous improvement.

7 Strategic Roles Performed by Quality Management System

The management of an organization performs the following roles to ensure that all tasks and activities are achieved at an assigned time. Here are 7 strategic functions performed by the Quality Management System.

7 Strategic Roles Performed by Quality Management System
  1. Frame a Quality Policy: A proper Quality Management System will frame appropriate policies for the functioning of an organization. However, since evolving of functions is a must as the company grows, a good quality management system will do just that.

Establishing standardized performances and replicable procedures throughout an organization is a must for easy adaptability.

  1. Consistent Performance: Consistency ensures quality. To work on a project, product or service quality must be maintained by following certain practices consistently. For this, the QMS must adhere to standards that enable an organization to maintain quality. 

Instead of putting out fires when needed, it is better to have a system in place that focuses on innovation vis-a-vis improvement. 

  1. Customer-Centric Approach: Customer satisfaction is imperative to maintain the reputation of a company or an organization. Therefore, select a quality management software that earns customer loyalty.

A good quality management system will follow up on customer complaints or queries and build on customer expectations, thus enhancing revenue.

  1. Employ a People Engagement Strategy: Continuous employee engagement makes for a conducive working environment. This can only be achieved by a good leader. Therefore, having a good leader for maximum people engagement is a prerequisite for a QMS to be effective.

A quality management system software will ensure that the top management is directly involved in the control so that they are in sync with the processes.

  1. Informed Decision Making: Multiple meetings, opinion sharing and discussing challenges help in making informed decisions. Decisions must always be based on relevant data and collected accurately. 

A good QMS will always save data in a manner that is accessible and easily understandable. Company seniors can easily measure the effectiveness of procedures in place and anticipate certain outcomes.

  1. Systematic Auditing: Periodic audits help an organization stay on its toes. Internal audits are done to ensure that the organization is in compliance with rules and regulations. 

These are vital for the prevention of fraudulent activities and keep a check on the current workings. This kind of auditing allows the organization to judge the efficiency of employees and give them structured training if needed.

  1. Risk Forecasting: A quality management system must have risk management and assessment principles built into it. Since quality metrics are improved, forecasting risks get easier. Organizations often fall prey to legal risks, however, having a good quality management system at your disposal can avert certain risks. 

Certain processes can also be developed to avoid problems in future. Also, the software allows systematic documentation of information. This can help in evidence-based problem solving and tracing.


The strategic role of a QMS in achieving organizational excellence cannot be underestimated. From framing and executing policies to forecasting risk and retaining customers, a QMS can do everything. ISO Quality Management Systems is one of the best approaches to gain and maintain high quality standards which is mainly due to the principles on which it is based.

In this fast-paced and competitive world, all organizations are working on fitting in in the evolving global market. Therefore, it is a must to use QMS software properly that prioritizes quality, gives a competitive advantage and enables sustainable growth.

Effivity has the best quality management software. Gain access to the ISO software by giving a chance to the free trial now!

Frequently Asked Questions

  1. What do you mean by a Strategic Quality Managements system?

Strategic Quality Management involves including quality enhancement practices in the various stages of strategic planning. This entails integrating quality concepts into the firm’s vision, goals and policies.

  1. What are the 3 main quality management systems?

The 3 main categories of quality management systems are product-centric quality management systems, service-centric quality management systems and people-oriented quality management systems.

  1. On what main pillars does a quality management system stand?

Quality control planning, quality control, quality assurance and quality improvement are the four main pillars of a quality management systems.

  1. What is the role of ISO in a quality managements system?

ISO (International Organization for Standardization) sets guidelines for QMS to ensure proper functioning, efficiency and customer satisfaction. ISO 9001 is one of the versions that provides guidelines to organizations for maintaining QMS processes.

  1. Which is the latest version of ISO?

ISO 9001:2015 is the latest version of ISO available. The version was released in 2015 and has been a standard of guidelines since then. The next set of standard is due in 2026.

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