Data is changing the face of HCP marketing, allowing brands to have intimate conversations with consumers. McKinsey report established that firms that apply big data analytics for personalization have at least 5-8 times the incremental ROI on marketing over similar firms. Since more than 87% of HCPs look forward to receiving customized communication from healthcare brands, the use of data cannot be a wish, but a necessity. Additionally, as per the statistics, the global healthcare big data analytics market is expected to grow to $US 67 billion by the year 2025, which represents its increasing role in the healthcare sector.
Through the medium of this blog, let us look at how one can tap into the data insight to drive engagement of HCPs and enhance the impact of a campaign and ultimately the patients. Read on to get deeper into details of how data changed HCP marketing.
Learning the Role of Data in HCP Marketing
The human resource in healthcare now faces numerous challenges of working more to deliver necessary patient care, attend mandatory training, and adapt to new rules. For marketers, this presents a challenge: how are we to engage an audience in such a setting? The answer is data-driven personalization. Through the use of data, marketers can therefore adopt messages that respond to the unique needs, wants and practices of the HCPs.
Accenture reported that 72% of healthcare suppliers think that personalized communication improves their connection with the pharm-chemical and med-tech industries. This shows that driven campaigns are far superior to general ones underway in most companies. Personalization is not just about calling a person by a name, though, but about offering them valuable information, for example, more information about clinical trials that might interest an MLS, new guidelines for treating cancer, or new tools for improving patient care.
How Data Enhances HCP Interaction
Segmenting HCP Audiences
Accuracy for segmentation is possible through data, where marketers can segment HCPs according to specialty, region of the country, prescriber habits, and even digital content consumption. For example, an oncologist who works in an urban setting may be more interested in knowing the new drugs that have been introduced in the immunotherapy of cancer while a family physician who serves a rural population may want information regarding the cheaper forms of treating cancer. The use of segmentation makes sure that communication is done preferably in line with individual interests and tastes.
Choosing Channel Preferences
It is also worth noting that the HCPs are not a monolithic group meaning that different people consume information differently. Some might opt to receive content through their email while others will prefer apps, webinars, or even face-to-face meetings. Engagement data collected through social media platforms helps marketers discover the right channels to feature. However, according to a survey conducted by Veeva Systems, more than 50% of HCPs opted for digital engagement more than the other traditional methods caused by COVID-19.
Improving Time and Frequency
Timing is important in HCP marketing. The advanced analytics tell the best time in order to engage the target audience like before or after clinic time. Further, recognizing the frequency preferences of HCPs also reduces the risk of over-communicating with them, which turns them off. Data helps the practitioner in making sure that messages are sent to their recipients at the right time.
Identifying Tools and Technologies for Data-Driven Personalization
Today, tools have advanced and made data-driven marketing far easier than before for every enterprise. Here are some technologies shaping the future of HCP engagement:
CRM Platforms
Custom CRM systems, like Salesforce Health Cloud, include a central repository for HCP insights. Such platforms allow for instant monitoring of the communication processes and guarantee proper response and further communication.
Artificial Intelligence (AI) and Machine Learning (ML)
The use of algorithms in artificial intelligence can process huge arrays of data in a matter of minutes, which would have taken a man or woman weeks. For instance, it can have different algorithms to predict that an HCP will prescribe the new drug using statistical data and group behavior.
Multichannel Communications Strategies
It also has a unique way of applying an omnichannel approach to various touch points such as emails, and in-app notifications to mention but a few. Deloitte pointed out that overall omnichannel campaigns are 3.5 times more effective than information delivery through a single channel.
Challenges in Data-Driven HCP Marketing
As with all relatively new ideas, data-driven marketing has its issues as well. Legal rules and acts, such as the HIPAA in America demand certain implementation thresholds for data involving HCPs. Being transparent and using the data ethically is very important since it preserves trust. Furthermore, when collecting data from EMRs, sales teams, and digital platforms, company structures can be challenging due to data integration.
Another significant challenge is data quality. Inaccurate or outdated information can lead to ineffective campaigns and damage brand credibility. Regular data audits and validation processes are essential for maintaining accuracy.
Partner with Newristics to Revolutionize Your HCP Marketing
Marketing becomes almost tangible in the case of HCPs because data is central to its practice, as a means of creating trust, and engagement as well as generating results. When marketers can ‘get’ the HCP, then they can design focused experiences that strongly impact the HCPs and will eventually help in improving the lives of many patients. They will also become crucial to healthcare organizations to compete more effectively in an ever more saturated and competitive environment. The moment is now—will you get your HCP marketing strategy ready for the unbounded use of data?
As healthcare professionals consider increasing their level of engagement, organizations can benefit from Newristics’ state-of-the-art solutions. Founded as the industry pioneer in pharma messaging services, Newristics harnesses behavioral science and AI to design engagements that get noticed and Catherine Higson delivers them. They work on content creation market insights and messaging effectiveness that assist in streamlining approaches to HCPs and patients. Newristics is preferred by all the top 20 pharma companies and hundreds of leading brands to get their messages right and more importantly, turn them into action enabling it to become the indispensable partner in modern HCP marketing.
