Free Tools That Will Take Your Small Business Customer Service to another Level


Small Business

If you are a small business owner or you have a team of more than 500 people, you can agree that free is good. This is a business rule that applies to all. However, cost cutting becomes a priority when you are running a small business on a budget. In this scenario, business owners go above and beyond just to save some extra bucks.

Now, if you are a small business owner and running your own brand, congratulations. The path is hard but very rewarding. As a business owner, I can understand the sleepless nights you might have spent trying to figure out cost-cutting methods. 

In this digital age where everything can be fully automated, cost cutting is much easier than ever. Don’t believe me?

Well, I recently reduced my customer service cost to zero, all thanks to some free AI tools. Moreover, I have ditched my marketing and content team and shifted to free marketing tools as well. Yes, it takes a lot of time and effort but the cost is zero. And, when I say ZERO, I mean ZERO.

Now, my goal is to at least bring your customer support cost to a minimum. Before we explore my favorite tools, I want to mention that I have tried recreating customer support after analyzing some of the most successful business and service providers in the market like Cox Customer Service.

So, if you want to learn all about it, keep reading.

Top 5 Free Tools to Automate Your Customer Service

From one business to another, let me tell you how I did it and how you can do it too.

1-    Tidio

Customization is best for business but it can be expensive but not with Tidio. It is a complete self-service portal builder that can reply to the user query based on your business model. My favorite thing is that it is an AI tool built with machine learning but it doesn’t require learning time. Surprised right?

Well, Tidio crawls the content on your website and it replies to the queries of your customers in real time. it is a third-party WordPress plugin that is fully customizable. This tool is compatible with more than 20+ tools including some of the most used marketing and support tools like MailChimp, Mailerlite, etc.

Very clean dashboard, sorted messages, and is completely free, this is a tool that you will eventually fall in love with.

2-    ChatGPT

Your customer sent you a message and you do not know how to reply. Well, most big brands have a brand tone or brand voice that helps them build a template that they can follow for every reply. For small businesses, this can take time and resources, and the slightest delay means comprising response time.

My favorite thing to do here is to use ChatGPT. You can tell ChatGPT about your business, ask them about the tone, or even ask questions about your own brand. For my business, I prefer to maintain a catalog of replies that I generate from ChatGPT.

This catalog helps ChatGPT to respond right away according to my business. This also saves me from the hassle of writing a prompt every day.

3-    Hubspot Service Hub

As a small business with the vision to scale and grow into a brand, there is nothing better than Hubspot. Now I know it can be a little complicated but it is reliably worth the hassle. Hubspot service hub offers you access to topnotch tools that will help you automate customer interaction

This starts from access to conversational tools, a dashboard of shared inboxes, complete help desk automation tools, query playbooks, functionality manuals, feedback collection tools, and customer survey options as well.

Moreover, it will help you create customer information and assemble it into a single source. Therefore, making retrieval of info easy. It definitely does not get better than this. 

4-    Meta Message Automation

If you have an Omni channel approach for customer service, you might be familiar with Meta personalization for business. If you do not know already, I recommend you try it right away. With Meta message automation, everything is free and you are offering your customers an opportunity to reach out to you anytime.

Meta platforms like Instagram, WhatsApp, and Facebook offer instant chat services. Conventionally, you need a social media specialist to reply to the customer. However, this means when you are away or the reply is delayed; the response rate will take a hit.

To resolve this issue, Meta offers an automation message option for brands. Now, you can pick FAQs, set a greeting message, or send away messages to your customers anytime they send you a message. Simple, easy, and free, this is the best feature of Meta that you can explore and benefit from.

5-    Gorgias

If you are running an e-commerce store, Gorgias is an ideal option for you. Gorgias is an AI-based ticking and help desk platform that will help you manage all the customer interactions, so you can keep track. The best thing about this tool is that it is not just free but fully scalable as well.

Gorgias is compatible with multiple ecommerce platforms so it is simple to use. Since it is a third-party plugin, you just need to install it and it will start running. The tool can be integrated with Shopify, BigCommerce, WooCommerce, and Magento.

While it is free for a 50-ticket limit, it does not have a seating option. This means that it does not charge you based on user number. Instead, you will be paying per interaction.

Wrap Up

Although there are so many other tools that you can try, the above-mentioned tools have helped me so far. As a small business, my suggestion is to stay true to your quest and you might come across better tools in the future.

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